Privacy Policy

 
 
OUR PRIVACY COMMITMENTS                                                                                                                                                Crystal Clean Team respects the privacy of every person who visits our web sites or responds to our interactive advertisements. This Privacy Statement outlines the information Crystal Clean Team will collect and how we will use that information. This Statement will also tell you how you can verify the accuracy of your personal information submitted to Crystal Clean Team through our web sites and interactive advertisements and how you can request that we delete or update your personal information. We've developed our privacy policy from industry guidelines and standards, and local, national, and international laws and requirements. All privacy practices and methods described herein only apply insofar as permitted by the applicable standards, laws and requirements and as limited by the web site or interactive banner you are visiting. In addition to the privacy commitments outlined below, Crystal Clean Team complies with your country's privacy regulations. Thanks again for placing your trust in Crystal Clean Team.

INFORMATION COLLECTED AND HOW WE USE IT

WHAT WE COLLECT

Crystal Clean Team primary goal in collecting personal information from you is to give you a meaningful, enjoyable and customized experience while using our web sites and interactive banner ads, and to allow us to develop new products and services which are relevant to consumers like you. Personal information also allows us to provide services and features that most likely meet your needs, and to customize our service to make your online experience smooth and efficient. Personal information received from you online will only be used by Crystal Clean Team, all products contained herein, without your consent, unless required by law or as disclosed to you when the information is collected., except as otherwise required by law or as Crystal Clean Team discloses to you when the information is collected.

a) Personal Information

When you visit Crystal Clean Team web site or interactive advertisements, we will not collect any personal information about you (including but not limited to your name, address, telephone number, Email address, and credit card number if you place an order with us) unless you provide it to us voluntarily. If you opt not to provide us with personal information you can still access our web sites; however you may be unable to participate in certain promotions or receive product information offered through Crystal Clean Team web sites or interactive advertisements.

b) Aggregate and Statistical Data

Crystal Clean Team may collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit many of our web pages. For instance, when you visit one of our web sites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the web site you came from), the type of browser you are using (i.e. Netscape, Internet Explorer), the type of operating system you are using (i.e. Windows '95 or Mac OS), and the domain name and address of your Internet service provider (i.e. AOL). Neither our cookies, web beacons or web log information collects any personal information. They do not contain personal information such as your name or email address. In some cases we may also collect information about you that you voluntarily submit and which is not personal, such as general statistical information like age, gender, household size, zip/postal code, preferences and interests.

INFORMATION WE COLLECT

Crystal Clean Team does not require visitors to our websites to provide personal information in order to obtain access to any of our sites. Crystal Clean Team collects personal information (including but not limited to your name, address, telephone number, and Email address) from our visitors only on a voluntary basis. You are in control of the personal information you provide to Crystal Clean Team online. You may:

1. Ask for a copy of your personal information                                                                                                                                               2. Ask for your personal information to be corrected or updated                                                                                                                   3. Ask us to remove your personal information from our records

To do this, please contact us using the links provided and contained further within this statement. Crystal Clean Team will use reasonable efforts to fulfill you request. At some Crystal Clean Team sites you can order product samples, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as newsletters, or participate in one of our online forums or communities. These programs require you to submit some information in order to participate. These programs and the types of information required are described in more detail below.

Registration/Subscriptions/Product Samples Requests: To fully use our websites, visitors may need to register using our online registration forms, where visitors will be required to provide us with their personal information. Visitors may also be asked to select a user ID and password. Further, to register for certain services or become a member of certain communities, we may ask visitors to submit their name, Email address, home address, and zip/postal code. In addition, we ask for country of residence and age so that we can comply with all applicable privacy regulations. You can further make choices about receiving Email newsletters and promotions from Crystal Clean Team special offers. You can always decide not to receive or stop receiving any Email from Crystal Clean Team if you desire.

Contests/Sweepstakes: Crystal Clean Team may run contests, sweepstakes and other promotions on its Site or through interactive banner ads, web pages, etc. These events which may ask you to provide personal information which is needed in order to administer the contest, sweepstakes or promotions and to notify winners.

Referrals: Occasionally, visitors will have the opportunity to forward product sampling opportunities or other information on the web site to friends/relatives or to send messages from our web sites or interactive advertisements to friends/relatives. This personal referral information you provide to facilitate this communication is used on a one-time basis or stored only for analysis purposes, and is not further used by Crystal Clean Team to re-contact referred individuals, except in circumstances where we obtain consent from the people you have referred to receive communications from us.

Questionnaires, Surveys and Profile Data: Crystal Clean Team may occasionally ask visitors to complete surveys and opinion polls about their interests, needs, and attitudes. Surveys help us provide better services and products that meet customer needs. Participation is completely voluntary and these surveys are optional.

Consumer Services and Contact Information: If you provide our consumer service representatives with feedback on your experiences with our products/services or otherwise submit questions to our consumer service representatives or web masters, you will be asked to supply personal information for our record keeping and follow-up.

Employment Information: Personal information you may submit in connection with employment inquiries will be used only for recruitment and future internal consideration. It will be accessible solely by persons responsible for recruitment for Crystal Clean Team entities. This information will be kept no longer than 3 years.

HOW WE USE YOUR INFORMATION

a) Personal Information

We may use your personal information to contact you. For example, we may send you marketing or promotional materials including Emails or other information; we may respond to your comments or requests for information; or we may contact you if needed in the course of processing or shipping your order for products or services offered through our web sites. We may also enhance or merge personal information with data obtained from third parties for the same purposes. We also use personal information about you to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; and to customize our sites' content, layout and services. We may also use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We believe these uses allow us to improve our site and better tailor it to meet our visitors' needs. Crystal Clean Team does not collect personal information automatically, but we may combine non personal information collected automatically (e.g., through cookies) with your previously submitted personal information. Crystal Clean Team occasionally sends visitors who have opted-in Emails describing new products, promotions or events. These services are optional and you may opt-out of these services completely, at any time. We will only store your personal information for a reasonable period of time.

b) Aggregate and Statistical Data

Crystal Clean Team uses web log information (such as your web browser, operating system, pages visited, etc.) to help us design our web site, to identify popular features, and for other managerial purposes. However, web logs may be used if necessary to help identify any person attempting to break into or damage our web site. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.

DATA SHARING AND TRANSFER

a) How We May Share Information

We will not share, trade or sell personal information of our visitors for use by any business, other than the product (s) to which you submitted your information in reference to Crystal Clean Team products, without your consent. However, aggregated and statistical data from our visitors may be shared with our partners. For example, we may let a partner know that approximately "15,000 people visited a web page regarding a specific joint promotion." If you do provide us with consent to share your information with other companies, we may share your information with companies who offer products and services that may be of interest to you. These companies may then contact you directly with product or sample offers, personalized offers and information, or to ask for your feedback on products and programs that they think may be of interest to you. Occasionally, we may share personal information from you (such as name, mailing addresses and Email addresses) with vendors, contractors or partners of Crystal Clean Team in connection with services that these individuals or entities perform for or with Crystal Clean Team. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for Crystal Clean Team and they may not share or resell this data. The services they provide for Panda Limited Trading include mailing product samples, or contacting the winners of Crystal Clean Team contests. Crystal Clean Team also reserves the right to share the information to respond to duly authorized information requests of governmental authorities or where required by law.

b) Data Transfers

Your personal information will generally be stored in our Crystal Clean Team databases, which are located in various geographies, including the United States and the European Union. For easier processing of Email campaigns or other marketing purposes, your personal information may however be sent, usually on a temporary basis, to countries outside the United States or the European Union. Crystal Clean Team data protection standards are the same, regardless of where your personal information is stored. Crystal Clean Team adheres to US/EU Safe Harbor principles. If you feel that Safe Harbor privacy principles may have been violated by Crystal Clean Team, you may contact Panda Limited Trading, the U.S. Direct Marketing Association, or the Better Business Bureau Online with your complaint. Personal information submitted online during an employment application process will be stored in a database located in Denmark for European applicants, and in Arizona for US applicants.

COOKIES AND WEB BEACONS

When you view one of our web sites or interactive advertisements, we may collect some non personal information about you. The collection of this non personal information is done either through the "cookie" technology or with "web beacons" (also called "single-pixel gif" or "web pings"). Neither our cookies nor web beacons nor web log information collects any personal information.

a) Cookies

When you view one of our websites or interactive advertisements, we may store some information on your computer. This information will be in the form of a small text file, also called a "cookie". Cookies help us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent.

b) Web Beacons

Web beacons are site instrumentation that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon. Third party advertising networks that serve ads onto any Crystal Clean Team web site may use cookies and/or web beacons in their advertisements. Crystal Clean Team retains no control over such third party cookies and/or web beacons and does not have access to the information related to third party cookies and/or web beacons.

CHOICE

Our sites allow you to choose to receive or stop receiving communications from us. If you would like to be removed from Crystal Clean Team programs you enrolled in or prevent further use of your personal information, please click on the link below.

To Prevent Further Use of Your Personal Information                                                                       You will be asked for your country of residence, then provided with a way to remove yourself from Crystal Clean Team online programs.

ADVERTISING PARTNERS

Crystal Clean Team has selected Doubleclick to provide online advertising services for many of its web sites. Doubleclick may use cookies to track the activities of anyone who clicks on links within email messages or online advertisements it delivers. This information may be used to provide Crystal Clean Team with aggregate statistics about Email and online advertising response rates, or to better tailor future email messages or online advertisements you receive to your interests. The Double click privacy policy explains its use of cookie technology when sending email messages and online advertising. You may in addition disable the "cookies" function in your browser. Please check your browser Help section for details. In all instances, the information provided through us to our partners will only be used for the purpose for which it was supplied and is not otherwise used or disclosed.

CHILDREN'S PRIVACY

Crystal Clean Team believes that it's especially important to protect children's privacy online and encourages parents and guardians to spend time online with their children to participate and monitor their Internet activity. Crystal Clean Team respects all applicable national and international children's privacy regulations. Crystal Clean Team does not intend to collect personal information from children, except on some of our children's web sites, in which case we will collect such information in accordance with local laws and regulations on children's privacy. If we collect personal information from children, we ask only for the information necessary to participate in the program for which the child is registering. Where appropriate, Crystal Clean Team will specifically instruct children not to submit such information on our web sites and/or will take reasonable steps to ensure parental consent to such submission. For instance, we may ask for a visitor's age, birthday, or birth year in order to determine whether or not the visitor is a child. If the birthday or birth year entry reveals a child is under the age limit as defined by the applicable local or national law, we will not allow the child to continue without the guardian's consent. If a child has provided us with personal information, a parent or guardian of that child may contact us at the Email address or address listed at the bottom of this Privacy Statement if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our databases. We do not filter advertisements or other content that children may view through our sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. If you would like to contact us about your or your child's personal information, or to find out how you can have your child's personal information removed from our database, please see the 'Access To Your Information and Complaints' section later in this document.

DATA SECURITY AND RESPONSIBILITY

Crystal Clean Team is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration. Vendors, contractors, or partners of Crystal Clean Team who have access to your personal information in connection with providing services for Crystal Clean Team are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Crystal Clean Team. We use secure connections on our web sites to protect credit card information during its transmission. The security of your personal information is important to us. Our web site protects sensitive information such as your login and credit card information using Internet industry standard encryption protocols to encrypt the information in transit. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, please contact us for answers.

ACCESS TO YOUR INFORMATION AND COMPLAINTS

If you have submitted personal information to Crystal Clean Team through a Crystal Clean Team web page or interactive advertisement, or if someone else has submitted your personal information through a Crystal Clean Team web page or interactive advertisement you can:

a) Access, Correct, Update Your Personal Information

Crystal Clean Team will use reasonable efforts to supply you with the information you requested to access and to correct any factual inaccuracies in this information.

b) Complaints

Crystal Clean Team is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please click here to send us your questions or comments regarding our privacy practices, or send us a letter via mail service or courier to:

Crystal Clean Team,                                                                                                                                    Attn: Privacy Team
3053 Rancho Vista Blvd., #180,
Palmdale, California 93551
(USA)

Crystal Clean Team will be happy to respond to your questions and comments. Please feel free to use your native language when contacting us at this address. If you do not receive a response to your inquiry - or if you feel your inquiry has not been satisfactorily addressed - Crystal Clean Team participation in 3rd party privacy trustmark programs provides you with another avenue to submit a complaint. See the section below titled "Participation in Privacy Trustmark Programs" for more information.

LINKS TO OTHER SITES

Crystal Clean Team web site may contain links to other web sites. Crystal Clean Team is not responsible for the privacy practices or the content of such web sites. We recommend you carefully read the privacy policies of each site you visit.

PARTICIPATION IN PRIVACY TRUSTMARK PROGRAMS

Crystal Clean Team participates in 3rd party trustmark programs as a means to increase your confidence that we protect the privacy and security of the information you share with us. Crystal Clean Team is proud to be a member of the Internet Alliance, organization that are dedicated to protecting consumer privacy, curbing unsolicited commercial email (or "Spam"). By clicking on link (s) provided above, you will be taken to more information about the third party trustmark program listed, and how you can request assistance or submit a complaint if you are not satisfied with Crystal Clean Team privacy practices. Crystal Clean Team plans to expand third party privacy trustmark programs to cover other countries in the future.

CRYSTAL CLEAN TEAM COMMUNICATION
We shall have the right to communicate with you via email, receipt of which by you is considered by Crystal Clean Team essential to our provision of service. You may unsubscribe from such communication at any time.

DISCLOSURE OF INFORMATION
We will not disclose personally identifiable information about you or your private communications (i.e., content transmitted on private, non-public lists) to third parties, without your permission, unless we believe such disclosure is reasonably necessary to: (1) comply with the law or legal process; (2) protect or defend our rights or property or that of others; (3) enforce this Agreement; (4) respond to claims that the contents of any communications violate the rights of others; or (5) as otherwise provided in the Agreement. From time to time, we will disclose aggregate user demographic data to third parties. We may access your Lists and related communications for technical processing and to address technical problems or service complaints. For more information on disclosures please read our Privacy Policy.

PROPRIETARY RIGHTS
We will not sell, trade, rent, lend or give email addresses that you supply us to anyone else for any purpose, nor will we use the addresses you supply us for any purpose other than supplying Ordered Products to you or Monthly Special and Quarterly Newsletter email alerts.

DISCLAIMER OF WARRANTIES
WE DO NOT MAKE ANY WARRANTY THAT THE SERVICES WILL MEET YOUR PARTICULAR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY OR RELIABILITY OF ANY SERVICE OBTAINED THROUGH CRYSTAL CLEAN TEAM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU, FROM US, OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. WE DO OFFER A 100% SATISFACTION GUARANTEE. PLEASE SEE OUR SERVICE COMMITMENT FOR FURTHER DETAILS.

LIMITATIONS OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL CRYSTAL CLEAN TEAM OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE OF THE SERVICES OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES PURCHASED THROUGH THIS WEB SITE, INCLUDING CARPET CLEANING, DETAILING, CLEANING, OR ANY OTHER SERVICE OR PRODUCT OFFERED BY CRYSTAL CLEAN TEAM. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Crystal Clean Team, its parents, subsidiaries, affiliates, officers, directors, employees, agents, and suppliers, and their respective affiliates, officers, directors, employees, and agents, from any claim, action, demand, or damage, including reasonable attorney's fees, made by any third party arising out of or related to your use of the Services or your violation of this Agreement, including without limitation the infringement by you or any other user of your account, of any intellectual property or other right of any person or entity. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.

GENERAL
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions. You agree that you will bring any claim or cause of action arising out of your use of the Services or this Agreement in the Courts located within the county of Los Angeles, in the City of Los Angeles and you also agree to submit to the personal and exclusive jurisdiction of those courts. You agree that any claim or cause of action arising out of your use of the Services or this Agreement must be filed within one year after such claim or cause of action arose or it shall be forever barred, notwithstanding any statute of limitations or other law to the contrary. If any provision contained in this Agreement is determined unenforceable, then such provision will be severed and replaced with a new provision that most closely reflects the intent of the original provision, and the remaining provisions of this Agreement will remain in full force and effect. No waiver of any provision of this Agreement shall be effective except pursuant to a written instrument signed by us waiving compliance, and any such waiver shall be effective only in the specific instance and for the specific purpose stated in such writing. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your use of the Services. You shall not assign this Agreement or any right, interest or benefit under this Agreement without our prior written consent. This Agreement sets forth the entire agreement between you and us, and supersedes any and all prior communications and proposals, whether electronic, oral or written, between you and us with respect to the Services. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

YOUR ACCEPTANCE OF OUR PRIVACY PRACTICES                                                                                                                              By using this web site or any other Crystal Clean Team web site or interactive banner ads, you therefore signify your full acceptance of our Privacy Statement, and you adhere to the terms and conditions posted on the web site. This clause is not enforceable in member states of the European Union. Please check back for updates to our Privacy Statement and this Executive Summary.

Last Updated: April 27, 2007

 

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